Last updated: April 1, 2026
These Terms of Service ("Terms") govern your use of the Lucid Vault secure document sharing platform ("Service") provided by David Soden ("we," "us," "our"). By subscribing to or using the Service, you agree to these Terms.
Lucid Vault is a white-labeled, single-tenant secure document portal for organizations to send, receive, and manage confidential documents. Each customer receives a dedicated, isolated infrastructure instance. Your data is never shared with or accessible by other customers.
To use the Service, you must register an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your credentials, all activities under your account, and notifying us immediately of unauthorized access. You must be at least 18 years old and authorized to bind your organization to these Terms.
Plans and Pricing: The Service is offered on a subscription basis with monthly or annual billing through Stripe. All prices are in US dollars.
Auto-Renewal: All subscriptions auto-renew on the billing anniversary date. Monthly subscriptions renew on the same calendar day each month (e.g., subscribe on April 10, renews May 10). Annual subscriptions renew on the same date the following year.
Launch Pricing: Customers who subscribe during our launch period at $99/month are guaranteed this rate for the lifetime of their continuous subscription, as long as it remains active without interruption.
Annual Billing: Annual subscriptions are available at $999/year (equivalent to 2 months free).
No Refunds: All subscriptions — monthly and annual — are strictly non-refundable. There are no partial refunds, no prorated refunds, and no exceptions. If you are on an annual plan and cancel mid-term, you will retain access to the Service through the end of your annual period, but no portion of the annual fee will be refunded.
Price Changes: We may adjust pricing for new subscribers at any time. Existing subscribers receive 30 days written notice before any increase. Launch pricing customers are exempt from increases.
By subscribing to the Service, you acknowledge and agree to the no-refund policy described in Section 3 above.
If you initiate a chargeback or payment dispute with your bank or credit card company, we reserve the right to immediately suspend or terminate your access to the Service and delete your server instance and all associated data.
Disputed charges that are resolved in our favor may result in reinstatement fees.
You agree to contact us directly at davidsoden.com to resolve any billing concerns before initiating a dispute with your payment provider.
You agree not to: upload illegal, harmful, or malicious content; distribute malware; violate applicable laws or third-party rights; attempt unauthorized access; interfere with Service infrastructure; or reverse engineer any part of the Service.
Supported file types: PDF, DOCX, XLSX, DOC, XLS, CSV, ZIP (max 100MB per file). Files are validated using magic byte detection.
Our Property: The Service software, design, features, and documentation are owned by us. Your subscription grants a limited, non-exclusive, non-transferable right to use the Service.
Your Data: You retain all rights and ownership of documents and data you upload. We do not claim intellectual property rights over your content and access it only as necessary to provide the Service.
Documents uploaded to the platform are stored within your dedicated server instance.
Built-in Storage: If you use the platform's built-in storage, your data is bound to your server instance. Individual documents can be downloaded at any time through the application. A bulk download option is available for smaller collections. There is currently no comprehensive data export facility for large document libraries.
External Storage: If you connect external storage (such as Amazon S3, Azure Blob Storage, SharePoint, or other supported providers), you retain full control and ownership of that data within your own infrastructure.
Data Deletion: Upon subscription expiration, your server instance and ALL data stored on it will be permanently deleted. There is no recovery possible after deletion. There is no post-cancellation grace period for data retrieval. We strongly recommend that customers who use built-in storage download all needed documents before their subscription ends, or connect external storage to retain control of their data.
We use commercially reasonable efforts to maintain availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or circumstances beyond our control. Enterprise customers may negotiate a separate SLA with defined uptime guarantees.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. Our total liability for any claim shall not exceed the amount paid in the twelve (12) months preceding the claim.
You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, violation of these Terms, or violation of third-party rights.
By You: You may cancel your subscription at any time through Stripe. Upon cancellation, you will retain access to the Service until the end of your current billing period. No refunds will be issued for any reason.
By Us: We may suspend or terminate your access for violations of these Terms with or without notice. We may terminate your account without cause with 30 days written notice.
Effect of Termination: Upon expiration of the billing period — whether by cancellation or non-renewal — your server instance and ALL associated data will be permanently and irrecoverably deleted. There is no grace period. You are solely responsible for downloading or backing up your data before your subscription expires.
We may update these Terms with 30 days notice by email or in-app notification. Continued use after changes take effect constitutes acceptance.
These Terms are governed by the laws of the State of Georgia, United States, without regard to conflict of law provisions.
Disputes shall first be attempted through good-faith negotiation. If unsuccessful, disputes shall be resolved through binding arbitration in Atlanta, Georgia under the American Arbitration Association rules.
Entire Agreement: These Terms constitute the entire agreement regarding the Service. Severability: Unenforceable provisions do not affect remaining provisions. Waiver: Failure to enforce a right does not constitute waiver. Assignment: You may not assign rights without our consent.
David Soden
davidsoden.com
See also: Privacy Policy